Shipping Policy
Shipping Policy
At Highland Treasures, we strive to provide you with the best shipping experience possible. Please read our shipping policy carefully to understand our shipping processes, timelines, and terms.
Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped.
Shipping Rates and Delivery Times
- Standard Shipping: Available within the Philippines. Delivery takes 3-7 business days. Rates are calculated at checkout based on the weight and destination of your order.
- International Shipping: Currently, we do not offer international shipping. We are working on expanding our shipping options to serve our customers worldwide.
Shipping Carriers
- We use reputable shipping carriers to ensure your order reaches you safely and on time. The carrier used for your order will be indicated in your shipping confirmation email.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
Shipping Address
- Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Issues
- If you experience any issues with your delivery, please contact our customer service team at highlandtreasures@gmail.com for assistance. We will work with the carrier to resolve any problems and ensure your order is delivered to you as quickly as possible.
Lost or Damaged Packages
- In the rare event that your package is lost or damaged during transit, please contact us immediately at highlandtreasures@gmail.com. We will work with the carrier to investigate and resolve the issue.
Thank you for choosing Highland Treasures. We are committed to providing you with the best possible shopping and shipping experience.